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ORDER QUESTIONS

Can I cancel my order?

We prioritize fast shipping and ship all orders within 1 business day. If your order hasn't been locked by our warehouse for shipping, we'll do our best to cancel or change it upon your request. If it’s already locked and cannot be canceled, it will

When will my order be delivered?

Orders are typically delivered within 1 to 2 weeks, depending on factors like your location, weather conditions, and carrier delays.  To track your order, check your email for a message titled "Your Order is In Transit" and click the tracking link pr

Can I change my order?

We prioritize fast shipping and ship all orders within 1 business day. If your order hasn't been locked by our warehouse for shipping, we'll do our best to modify your order upon request. If your order is locked, we cannot change your order and it wi

Can I update my shipping address?

We can update the shipping address for orders that have not shipped. If you have received an email or text from us that your order is in transit, we cannot change your address.  Please look at the tracking information and contact the courier directly

Where is my order confirmation?

You can find your order confirmation in the email account you used when placing the order. Be sure to check your junk or spam folders.  Order confirmations are emailed as soon as the order is created in our system.If you received an email with the su

Where are you located?

Our main office is located in Santa Ana, California and we have several warehouse locations across the United States.

Where are your items made?

We are an American company. Our Shameless Snacks products are designed in California and manufactured in China.

How can I track my order?

Check the email account you used to place your order for an email with the subject line "Your Order is In Transit." Your email will contain a tracking number and link for you to track your order.  You can also sign up for delivery alerts by clicking

What is the status of my order?

Check the email account you used to place your order for an email with the subject line "Your Order is In Transit." Your email will contain a tracking number and link for you to track your order.  You can also sign up for delivery alerts by clicking

Why is my order being shipped to my old address?

If your order is being shipped to your old address, it's likely because you paid with PayPal. PayPal uses the default shipping address associated with your account. If you didn't update your shipping address in PayPal, your order will be shipped to t

How can I contact customer service?

Our customer service team is available Monday through Friday from 8 AM until 5 PM PT via phone, email, and chat.1.  Phone Number: +1 562 358 59452.  Chat:  Visit our website and click on the "chat with us" icon at the bottom right corner. 3.  Email:

How do I return my order?

If you're dissatisfied with your product, you can return the unused portion within 30 days from the delivery date for a refund. To obtain a refund or store credit, you must contact Customer Service and request an RMA number.  This RMA number must be